LEGALClinician Terms and Conditions
Last updated: November 2024
TERMS AND CONDITIONS OF USE FOR CLINICIANS USING THE SOFTWARE PROVIDED BY PsyCareAi
Last Updated: November 2024
1. INTRODUCTION
Please read the following carefully. If you do not agree with the terms and conditions, do not download or install the software (“App”). By downloading or installing the software or using this app or website or any of PsyCareAi software or portion of you agree to the terms and conditions set up below.
1.1 These Terms and Conditions of Use ("Terms") govern your use of the software, app and the services provided by PsyCareAi.
1.2 By accessing, signing up or using the Software, you, as a licensed healthcare practitioner ("Clinician"), agree to comply with these Terms and you are concluding a legally binding agreement based on the terms and conditions with PsyCareAi. If you do not agree with these Terms, you must immediately cease using the Software.
1.3 PsyCareAi is committed to complying with South African law, including but not limited to the Protection of Personal Information Act, 2013 ("POPIA"), the Electronic Communications and Transactions Act, 2002 ("ECTA"), and the National Health Act, 2003.
1.4 PsyCareAi reserves the right to modify, suspend or terminate the app or the website or any of the website content at any time and may also make changes to these terms and conditions from time to time at its sole discretion and specifying the effective date of the new version of the terms and conditions. Your continued use of the app or the websites following the posting of a new version of the terms and conditions constitutes your acceptance of any such changes. Accordingly, whenever you visit the app or website you should check to see if a new version of terms and conditions has been posted.
2. DEFINITIONS
The following terms and conditions shall have the following meanings unless otherwise indicated.
2.1 “the app” means the digital smartphone application or web-based application or platform owned controlled and operated by PsyCareAi;
2.2 “Applicable Law” shall mean the National Health Act 61 of 2003, the Health Professions Act 56 of 1974, Companies Act 71 of 2008, the Electronic Communications and Transactions Act 25 of 2002, the Protection of Personal Information Act 4 of 2013, the Consumer Protection Act 68 of 2008 and any other laws and codes, not herein listed, that apply to the use of these Terms and the use of the app and/or our website;
2.3 “healthcare professional” refers to a person registered under the Health Professions Act 56 of 1974 with the Health Professions Council of South Africa (HPCSA) as a healthcare worker;
2.4 “client” refers to the patient, a parent, a guardian or a caregiver;
2.5 “Personal Information” has the meaning ascribed to it in POPIA and includes patient records, contact details, medical history, and any other information related to a patient's identity.
2.6 “Patient Information” refers specifically to Personal Information as it relates to the medical, health, or personal details of patients stored within the Software.
2.7 “Healthcare Records” include all patient data entered into the Software by the Clinician or their authorised personnel.
2.8 “use” means to use, access, refer to, view or to make use of our services.
2.9 “users” refers to the healthcare professional and practice owners and may be referred to as they, their.
2.10 “we”, “our”, “us”, and PsyCareAi refers to a registered company in South Africa and conducting business from 63 Howick Road, Townhill, Pietermaritzburg. Any reference to us will be deemed to also include our employees, directors, representatives, agents, shareholders, affiliates, service providers and panel members.
2.11 “your” and “you” means any person who makes use of our app and website and registers to use the service.
2.12 “website” means the website which is accessible at the URL https://www.psycareai.com
2.13 “Privacy Policy” means the privacy policy adopted by us and forms part of these Terms. This policy is also available on our website;
2.14 “Services” means the services made available by us via the App and Website which include, among other things:
2.14.1 to connect and interact with healthcare professionals;
2.14.2 to access any service which may be made available by us via the website from time to time;
2.14.3 education and informing clients;
2.14.4 sharing information and resources together with exercises and activities made available via apps, exercises, activities in video / image / pdf / app format;
2.14.5 payment solutions;
2.14.6 invoicing solutions;
2.14.7 reporting and data gathering;
2.14.8 providing a marketplace for therapists to sell and buy their own resources with other therapists by using us.
Each of the above definitions include the use of the word defined in the singular.
2.15 “personal information” means the information relating to an identifiable, living, natural person and where it is applicable existing juristic person but not limited to:
2.15.1 information relating to the education or the medical, financial, criminal or employment history of the person;
2.15.2 any identifying number, symbol, email address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
2.15.3 correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
2.15.4 the view or opinions of another individual about the person;
2.15.5 the name of the person as it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person; and
2.15.6 the personal opinion, views or preferences of the person.
2.16 The Terms and any additional document we incorporate by reference shall apply to you when you use the App and Website and/or any part of the service.
3. ELIGIBILITY AND REGISTRATION
3.1 In order to use the Software, you must be a licensed and registered healthcare practitioner under the applicable healthcare regulations in South Africa.
3.2 You must provide accurate and complete information when registering for access to the Software. Any false or misleading information may lead to the suspension or termination of your access.
4. DATA PRIVACY AND PROTECTION
4.1 Compliance with POPIA: The processing of any Personal Information, including Patient Information, through the Software is subject to the provisions of POPIA. As a Clinician, you agree to comply with POPIA when processing Patient Information.
4.2 Data Ownership: All Patient Information uploaded or stored in the Software remains the property of the Clinician and/or the patient. PsyCareAi serves only as a data processor and will not claim ownership over the data.
4.3 Confidentiality: Both PsyCareAi and the Clinician acknowledge the confidential nature of Patient Information. You agree not to disclose any Patient Information unless required by law or with the patient’s consent.
4.4 Security Measures: The Software uses industry-standard security protocols, including encryption and secure access, to protect Patient Information. However, you acknowledge that no system can guarantee complete security, and you agree to notify PsyCareAi of any suspected data breach immediately.
4.5 Consent: You must ensure that you have obtained informed consent from patients before storing or processing their Personal Information using the Software, in accordance with POPIA.
5. PAYMENT TERMS
5.1 Payment Schedule: Payments for the use of the Software must be made in accordance with the payment schedule agreed upon during the registration process.
5.2 On-Time Payment: You agree to make all payments on time. Failure to do so may result in the suspension of your access to the Software until all outstanding payments are made.
5.3 Collection of Outstanding Payments: In the event that payment is not received within 30 days of the due date, PsyCareAi reserves the right to hand over the matter to a collection agency or legal representatives for recovery, in accordance with South African law. You will be liable for any collection costs incurred by PsyCareAi, including legal fees, that arise from the collection of overdue amounts.
5.4 Interest on Late Payments: Late payments may incur interest at the maximum rate permissible under South African law, calculated from the due date until the date of payment in full.
6. PATIENT INFORMATION USAGE
6.1 You are solely responsible for the accuracy, completeness, and legality of the Patient Information you enter into the Software.
6.2 The Software is to be used strictly for lawful purposes related to your clinical practice, including patient management, healthcare delivery, and record-keeping.
6.3 You agree not to use the Software for any unlawful purpose, including but not limited to distributing false, misleading, or defamatory information or accessing patient records without legitimate clinical justification.
7. ACCESS AND USER RESPONSIBILITIES
7.1 Authorised Access: Access to the Software is restricted to registered users only. You must take all reasonable steps to ensure that your login credentials remain confidential and secure.
7.2 Unauthorised Use: You are prohibited from allowing unauthorised individuals to access or use the Software using your account. You must notify PsyCareAi immediately in the event of any unauthorised access or security breach.
7.3 Responsibility for Actions: You acknowledge that you are responsible for all actions taken through your account. Misuse of the Software by your personnel may result in the suspension or termination of your access.
8. DATA RETENTION AND STORAGE
8.1 The storage of Patient Information will be compliant with the retention periods stipulated under the National Health Act, 2003, and related healthcare regulations. You are responsible for maintaining patient records in accordance with legal and ethical requirements.
8.2 PsyCareAi will store Patient Information on secure servers in compliance with POPIA and the National Health Act.
8.3 PsyCareAi reserves the right to delete inactive accounts after providing notice, subject to compliance with legal retention periods.
9. INTELLECTUAL PROPERTY
9.1 The Software and all intellectual property rights therein, including but not limited to code, design, and architecture, remain the exclusive property of PsyCareAi.
9.2 As a Clinician, you are granted a non-exclusive, non-transferable, and revocable license to use the Software solely for your clinical practice, subject to these Terms.
9.3 You shall not reverse-engineer, copy, distribute, or otherwise infringe on the intellectual property rights associated with the Software.
10. LIMITATION OF LIABILITY
10.1 The Software is provided "as is", and PsyCareAi makes no warranties, express or implied, regarding its availability, functionality, or fitness for a particular purpose.
10.2 PsyCareAi will not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or profit, arising from your use or inability to use the Software.
10.3 PsyCareAi does not guarantee that the Software will be free from errors, viruses, or other harmful components. You are responsible for implementing adequate safeguards to protect your systems and data.
10.4 While we provide reasonable efforts to ensure the secure storage of your data, you acknowledge that data storage and transmission over the internet may not be completely secure. The Company does not guarantee the availability, accuracy, security, or integrity of your stored data and shall not be liable for any unauthorised access, loss, corruption, or alteration of your data, unless caused by the Company's gross negligence or wilful misconduct.
10.5 To the maximum extent permitted under applicable South African law, including POPIA, the Company and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to the loss or breach of your data stored on or transmitted through our platform. This includes, but is not limited to, loss of profits, loss of revenue, loss of data, or damages for business interruption, regardless of the foreseeability of such damages.
10.6 User Responsibilities: It is your responsibility to maintain backup copies of your data in hardcopy as per HPCSA regulations.
10.7 You agree to use our services at your own risk and to ensure that you have adequate means of data recovery in the event of a loss or corruption of your data. The Company shall not be liable for any data loss attributable to factors beyond its reasonable control, including but not limited to acts of God, power failures, system malfunctions, or third-party cyber-attacks.
11. TERMINATION
11.1 Either party may terminate this agreement by providing 30 days' written notice.
11.2 PsyCareAi reserves the right to suspend or terminate your access to the Software immediately if you breach any of the provisions of these Terms or engage in unlawful activities.
11.3 Upon termination, PsyCareAi will provide you with access to download or export Patient Information in accordance with applicable legal requirements.
12. COMPLIANCE WITH HEALTHCARE REGULATIONS
12.1 You acknowledge that your use of the Software must comply with all applicable healthcare laws and regulations in South Africa, including but not limited to the National Health Act, 2003, the Health Professions Act, 1974, and any regulations issued by the Health Professions Council of South Africa (HPCSA).
12.2 PsyCareAi does not provide medical advice, and the Software is intended as a tool to facilitate healthcare practice. Clinical judgment and decision-making remain the responsibility of the Clinician.
13. AMENDMENTS TO THE TERMS
13.1 PsyCareAi reserves the right to amend these Terms at any time. You will be notified of any material changes, and continued use of the Software after such notification constitutes acceptance of the updated Terms.
14. DISPUTE RESOLUTION
14.1 Any disputes arising from these Terms will be resolved through good faith negotiations between the parties.
14.2 If the dispute cannot be resolved amicably, the matter may be referred to mediation or arbitration, as agreed upon by the parties, in accordance with South African law.
14.3 These Terms will be governed and interpreted according to the laws of South Africa, and you consent to the jurisdiction of the South African courts.
15. GENERAL
15.1 These Terms constitute the entire agreement between the parties and supersede any previous agreements regarding the use of the Software.
15.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.3 The failure of PsyCareAi to enforce any right or provision of these Terms will not constitute a waiver of such rights.
16. YOUR AGREEMENT TO COMPLY WITH THESE TERMS
16.1 You agree that by clicking/checking “I have read and I agree to all the Terms and Conditions of this App and Website”, making use of any services and/or any use of the App and Website signifies your unconditional agreement to comply with all of the terms and conditions of these Terms.
16.2 If you do not agree to these Terms, you must not make use of the services and/or content of the App and Website and you must immediately delete all copies of the website content in your possession or under your control.
16.3 If you opt out of this service, you have to print all the information you have stored on our app and website as we will permanently delete information after we have received a notice of termination or non-acceptance of service. We cannot be held liable for the loss of such information if you fail to print all the information you have stored using the service.
16.4 You may print a copy of these Terms. If you have difficulty printing these Terms or require assistance in obtaining a hard copy or electronic copy of these terms, you should contact psycareai@gmail.com
16.5 You agree that you are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you to use the App and Website, the App and Website content and services. In this regard, you must at all times provide your own hardware (i.e. computer, tablet, printer, etc.), software (i.e. internet browser, anti-virus installed on your device) as well as modem and internet connectivity and telecommunications infrastructure.
17. REFERENCES AND LINKS TO AND FROM OTHER WEBSITES
17.1 The website may contain references or links to other websites (“other websites”) and advertisements and promotions from third parties (“advertisements”) and to the products, opinions or services of third parties.
17.2 Subject to the provisions of POPIA and ECTA and to the fullest extent allowed by law, your use of other websites or products or services of third parties is entirely at your own risk. We are not responsible for the content, quality or any aspect of any product, service, entity advertised or promoted, the terms and conditions of such promotion or sale, or any other aspect relating to an advertisement that appears on the website. We shall not be responsible for any loss arising from or related to your reliance on, use or attempted use or taking up any offer or promotion of other websites or the opinions, products or services of third parties.
17.3 We do not directly, or indirectly, endorse, recommend, support, be affiliated with or otherwise act in concert with and/or with the approval of, any advertiser, promoter or other websites. The healthcare professionals registered on our Website have no linkages to such Advertisements or Other Websites, and no endorsements, recommendations, support or association or so forth, should be inferred, even where health products or services are advertised or constitute the content or subject-matter of other websites.
17.4 You shall not make (and may not permit any third party to make) any reference to us, the website or the website content, whether by a link or otherwise, where the reference could, in any way, be interpreted as an endorsement, affiliation or recommendation by us in relation to you and/or a third party or of the services, products or opinions of a third party, without prior written consent.
18. YOUR BEHAVIOUR WHEN YOU USE THE APP/WEBSITE AND THE SERVICES OF PSYCAREAI
18.1 You shall not use the app and website to obtain or distribute:
18.1.1 copyrighted material or material protected by law without prior written consent; or
18.1.2 material containing viruses or any other destructive materials or data or code which is able to corrupt, interfere with, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation of a computer system or hardware or software.
18.2 You must not copy and/or use the source code of the App and Website or copy and/or use any codes or programming or design aspect of the App and Website for any purpose whatsoever.
18.3 You must not perform any act which may jeopardise or interfere with the functionality or operation of any part of the app and website. You are strictly prohibited from using the app and website for “spoofing”, “hacking”, “flaming”, “cracking”, “phishing” or “spamming” or any other activity designed or aimed at achieving purposes similar or the same as aforementioned acts.
18.4 You shall not intercept any information transmitted to or from us or the App and Website which is not intended by us to be received by you.
18.5 Subject to the further provisions of these Terms, the App, Website and the Website and App content may only be used for you and for the purposes of priming the mandate of us and to obtain and use the services and shall not extend to the use of the source code of the app and the website or the app and website content.
18.6 You are not allowed to (i) frame, link, modify, distribute, commercialise, exploit and/or alter the App and Website or the App and Website Content; (ii) incorporate any part of the App and Website content in any other work or publication; and/or (iii) perform any other act which may not be considered fair use. Should you wish to do so our prior written consent and approval is required and we are entitled, in our sole discretion, to withhold or grant consent and to impose any conditions on any consent which is granted by us.
18.7 Any restrictions on the use of the App and Website or the App and Website Content shall also apply to any part of the App and Website or the App and Website content which may be cached when using the app and website or the app and website content.
18.8 In addition you shall not and shall not allow a third party to:
18.8.1 decompile, disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats, programming of the software forming part of the App and Website and/or the App and Website Content or any files contained in or generated by the App and Website content by any means whatsoever;
18.8.2 remove any product identification, copyright or other notices from the App and Website content or documentation; lend to a third party or use any portion of the App and Website content (whether or not modified or incorporated with other software) on or with any machine or system other than your practice hardware; or
18.8.3 disseminate performance information or analysis of the app and website content from any source relating to the app and website content.
19. EXCLUSION OF LIABILITY FOR USE OF THE APP AND WEBSITE, THE APP AND WEBSITE CONTENT AND THE SERVICES
19.1 Your use of the App and Website and the content thereof and the Services is entirely at your own risk.
19.2 Subject to the provisions of the Consumer Protection Act, POPIA and ECTA and to the fullest extent allowed by law, we shall not have any liability whatsoever in relation to the App and Website and the App and Website Content and/or the Services. You hereby indemnify us against any loss arising from your use of or reliance on the App and Website Content or the Services or arising out of any of the events contemplated in paragraph 19.3 below, or any actions or transactions resulting therefrom, even if we have been advised of the possibility of such loss.
19.3 Although we take all reasonable steps to secure the App and Website and the Content thereof, you agree that we will not be liable for any unavailability, interruption, downtime, malfunction, or failure of the App and Website or the Content or Services thereof for any reason whatsoever. Please report any technical difficulties to us at admin@psycareai.com.
19.4 You are responsible to take precautions to ensure that your information, when you upload, print or amend, is done securely, and that you make your own back-ups and/or copies of information.
19.5 To the fullest extent allowed by law and subject to the provisions of the Consumer Protection Act and POPIA, if any of the limitations or exclusions of our liability in these Terms are held by any competent court, arbitrator or authority to be invalid or unenforceable, in no event will our total cumulative liability to you exceed R100.
20. INTELLECTUAL PROPERTY RIGHTS
20.1 The App and Website and the Content and Services thereof are protected by law. This incorporates all intellectual property rights in respect of the App and Website and the Content and Services thereof, including all rights, title and interest (statutory and common law) in copyright, designs, trademarks and inventions. Any unauthorised use of the App and Website and the Content and Services thereof and all intellectual property rights related thereto, is prohibited.
20.2 All intellectual property rights, including all rights, title and interest (statutory and common law) in source codes, programming, copyright, of whatsoever nature existing now and in the future, remain the absolute property of PsyCareAi. No portion of the App may be reproduced in any way except as may be expressly permitted in these Terms. Clients agree not to exploit the App in any unauthorised manner.
20.3 The software may not be sub-licensed, transferred or assigned without the prior written consent of us and you shall not and shall not permit access to the software and any documentation relating thereto by any third party without the prior written consent of us.
20.4 You will not acquire any right, title or interest, including any intellectual property rights, in or to the App and Website and the Content or Services thereof other than those rights expressly granted to you in these Terms.
20.5 Where any of the App and Website Content has been licensed to us or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions. No portion of the App may be reproduced in any way except as may be expressly permitted in these Terms. You agree not to exploit the App and Website in any unauthorised manner.
21. VARIATION OF CERTAIN DEEMING PROVISIONS IN THE ECT ACT
21.1 By using the App and Website and/or the Services, you agree that these Terms create a binding agreement between us and you, even though these Terms are wholly or partly in the form of a data message. You agree specifically that:
21.1.1 the agreement will be treated as if it was concluded at our physical address on the date on which you first made any use of the App and Website;
21.1.2 an electronic signature is not required by you or us for purposes of agreeing to these Terms;
21.1.3 your use of the App and Website and/or the Services thereof is sufficient evidence of your agreement to these Terms;
21.1.4 any data message sent by either you or us to the other will be deemed to have been sent from our physical address if neither your usual place of business nor residence is located within South Africa;
21.1.5 subject to the further provisions of these Terms, any communication sent to you by an information system programmed to operate automatically on our behalf will be a data message attributable to, or authorised by us;
21.1.6 subject to the further provisions of these Terms, a data message sent by you to us will only be treated as having been received by us when an acknowledgement of receipt is sent by us personally or a person who had authority to act on our behalf in respect of that data message; and
21.1.7 these Terms will be interpreted and implemented in accordance with the laws of South Africa and you agree to the jurisdiction of the courts of South Africa.
22. USE OF COOKIES
22.1 Cookies are pieces of information an App and Website transfers to a user's hard drive for record-keeping purposes. Cookies make surfing the web easier for you by saving your preferences and tracking your online habits, traffic patterns, and making sure you do not see the same advertisement too often. The use of cookies is an industry standard.
22.2 We may place a "cookie" on your browser to store and sometimes track information about you.
22.3 While most browsers are initially set up to accept cookies, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please note that some parts of the App and Website will not function properly if you refuse cookies.
23. USE OF IP ADDRESS
23.1 An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log IP addresses, or the location of computers on the Internet.
23.2 We collect IP addresses for the purposes of system administration and to audit the use of the App and Website. We do not ordinarily link IP addresses to personal information, which means that your session may remain anonymous. However, we cannot guarantee that this will always be the case, as it may be necessary to identify a particular user when it is necessary to enforce compliance with the App and Website Terms or to protect our App and Website, its users or other interests.
24. GOVERNING LAW
24.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of South Africa. Compliance with POPIA has been considered.
25. MISCELLANEOUS MATTERS
25.1 Addresses
25.1.1 Our address for the service of any legal notice is 63 Howick Road, Townhill, Pietermaritzburg, 3201.
25.1.2 Notices given to the above address shall be deemed to have been duly given: (i) 14 days after posting, if posted by registered post to our postal address; (ii) on delivery, if delivered to our physical address; and (iii) on despatch.
25.2 Disputes, claims and legal proceedings
25.2.1 Any dispute declared by you and any claim which you may have against us arising out of or in connection with these Terms or the use of the Services, including after termination, cancellation or amendment of these Terms and/or the Services will be referred to arbitration in accordance with the Arbitration Act 1965 (as amended) or any replacement Act and will take place in accordance with the Commercial Arbitration Rules of the Arbitration Foundation of Southern Africa.
25.2.2 If we declare a dispute with you, or wish to institute any claim or legal proceedings against you arising out of or in connection with these Terms or your use of the App and Website, the App and Website Content or the Services, we reserve the right to deal with the matter in a forum of our choice, which will include but will not be limited to, the courts of South Africa. This right will continue to apply after termination, cancellation or amendment of these Terms.
25.2.3 Notwithstanding anything to the contrary contained in these Terms, neither you nor we will be precluded from obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the institution or resolution of a dispute or other legal proceedings.
25.3 Costs
25.3.1 Any costs, including legal costs on the attorney and own client scale and value-added tax, incurred by us arising out of your use of the App and Website or the Content or Services thereof or a breach of these Terms, will be borne by you.
25.4 Assignment
25.4.1 You shall not cede, assign or transfer any of your rights and obligations in these Terms without our prior written consent. We are entitled to cede, assign or transfer any of our rights and obligations in these Terms without your prior written consent and without notice to you.
25.5 Interpretation
25.5.1 Copies of the following Acts can be viewed and downloaded at:
25.5.1.1 Consumer Protection Act: https://www.gov.za/documents/consumer-protection-act
25.5.1.2 POPIA: https://www.gov.za/documents/protection-personal-information-act
25.5.1.3 ECTA: https://www.gov.za/documents/electronic-communications-and-transactions-act
25.5.2 It is your responsibility to ensure that the copies downloaded or viewed are the most recent versions of the Acts.
25.5.3 In the event that any part of these Terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.
25.5.4 No relaxation or indulgence which we may grant to you will be deemed to be a waiver of any of our rights in these Terms or the law.
25.5.5 The termination of any agreement created by these Terms will be without prejudice to any other rights or remedies that you or we may be entitled to under the agreement or at law, and will not affect any of our or your accrued rights or liabilities nor the coming into or continuance in force of any provision of these Terms which is expressly or by implication intended to come into or continue in force on or after such termination.
26. COMPLAINTS
26.1 If you have a complaint about the App and Website, we can be contacted by email at admin@psycareai.com
27. TECHNICAL SUPPORT
27.1 If you have any technical issues with the App and Website please send an email to admin@psycareai.com with a detailed description of your issue so it can be resolved quickly and effectively.
28. ACCESS TO RECORDS
28.1 In the event of untimely death or incapacity, please indicate the name of someone whom you would nominate to have access to your records. Please note this individual would need to be aware of and adhere to all HPCSA relevant guidelines and be aware of all relevant POPIA and ECTA requirements.
Name of Individual: _______________
Contact Details: __________________
Designation: _____________________
My clicking below constitutes my acknowledgement that I have read and understood the above and all the information provided to me. I therefore freely and voluntarily give consent to the Therapist to use my personal information for the purposes as outlined in this document.
I also acknowledge that I have been given the opportunity to ask questions and have them answered to my satisfaction.
TELEPHONE: 084 786 4794
EMAIL: ADMIN@PSYCAREAI.COM
ADDRESS: 63 Howick Road, Townhill, Pietermaritzburg, 3201